Class Activity 7

2208 Rice Drive
Levelland, TX 79336
(806) 894-6289
www.susanbrashear.com


February 6, 2008

Mr. Cody McDonald
Manager of Manufacturing
214 Cottonwood Place
Levelland, TX 79336

Dear Mr. McDonald:

Re. Order No. 8743256

As a steady customer of yours for over 8 years, I came to you first when I needed a new beverage container for an upcoming event. On your sales representatives’ recommendation, we bought the new beverage 200 container at $8.95. Much to our disappointment, this model has a serious manufacturing problem and has leaked.

On 27 January 2008 my staff and I held a large party where the beverage container purchased from your company was used. The beverage container was put on a table that had a white antique table cloth covering. By the time someone noticed that the beverage container was leaking the grape drink, it was too late to save the white antique table cloth.

This white antique table cloth was a family heirloom of one of my employees and is now having to explain to her grandmother what has happened to the table cloth. My employee has informed me that the table cloth cost $35.00.

I am writing to ask you to please replace my beverage container and reimburse my employee for the damages done to the white antique table cloth. Also, please look over your items more carefully during manufacturing so this type of thing does not happen again. I would hate to have to not recommend your services any longer.

I look forward to receiving your justification promptly

Sincerely yours,



Susan Brashear, President

Enclosure (1)