Indirect Approach Letter

Texas Water Rampage
5321 E. Marsha Sharp
Lubbock, TX
Tel/Fax (806) 894 1254
11 Feb 2008


Ms. Tiffany Hartley
Valued Customer
4756 43rd Street
Lubbock, TX 79336

Dear Ms. Hartley:

Thank you for writing to inform us of your recent lost of a contact lenses while using our facility on 14 January 2008. As a contact wearer myself, I know how frustrating it can be when losing a contact lenses.

However, according to the contract that all members must sign explicitly states that the management is not responsible for loss of personal possessions. Therefore, it would be against our business contract to reimburse the 75 dollar amount you are asking for the lost contact.

As you know, our swimming facility tries to accommodate everyone’s needs. After hearing of this incidence we have decided to have free goggles for all customers to wear while in the swimming pool. We do recommend that you wear these goggles to avoid losing another one in our facility.

We hope to see you again soon at Texas Water Rampage.

Yours truly,




Susan Brashear, Manager