Exercise 5 Memo
Date: February 13, 2008
To: Y. Liu
From: S. Brashear, L. Davis, J. Lowe
Subject: Strengths and weaknesses of claim letter in our textbook
Purpose
This memo will discuss the strengths and weakness we have found in the claim letter from exercise 5.
Summary
One of the claim letters strengths was that the writer shows actual evidence. One of the claim letters weakness was that he should have told the reader what he would like to be done about finding the fly in the tuna can. Also, we believe that the claim letter was very unprofessional.
Discussion
The strength of the claim letter was that he taped the actual housefly he found in his tuna fish can to the letter. To make his weakness better, the writer should have wrote what he would like to be done about this matter instead of leaving it as an open question. The writer could have said that he would like a refund for his tuna fish or perhaps one year free supply of tuna fish. He also could have proposed that the company have a better system of cleaning and packaging their tuna fish so this type of incidence does not happen again. The writer could have made the claim letter more professional by not being so informal.
Action
We as a group, think that we should revise the letter in a class discussion. This process could be very informative in helping us learn the proper methods of writing a claim letter.
Wednesday, February 13, 2008
Monday, February 11, 2008
Indirect Approach Letter
Texas Water Rampage
5321 E. Marsha Sharp
Lubbock, TX
Tel/Fax (806) 894 1254
11 Feb 2008
Ms. Tiffany Hartley
Valued Customer
4756 43rd Street
Lubbock, TX 79336
Dear Ms. Hartley:
Thank you for writing to inform us of your recent lost of a contact lenses while using our facility on 14 January 2008. As a contact wearer myself, I know how frustrating it can be when losing a contact lenses.
However, according to the contract that all members must sign explicitly states that the management is not responsible for loss of personal possessions. Therefore, it would be against our business contract to reimburse the 75 dollar amount you are asking for the lost contact.
As you know, our swimming facility tries to accommodate everyone’s needs. After hearing of this incidence we have decided to have free goggles for all customers to wear while in the swimming pool. We do recommend that you wear these goggles to avoid losing another one in our facility.
We hope to see you again soon at Texas Water Rampage.
Yours truly,
Susan Brashear, Manager
5321 E. Marsha Sharp
Lubbock, TX
Tel/Fax (806) 894 1254
11 Feb 2008
Ms. Tiffany Hartley
Valued Customer
4756 43rd Street
Lubbock, TX 79336
Dear Ms. Hartley:
Thank you for writing to inform us of your recent lost of a contact lenses while using our facility on 14 January 2008. As a contact wearer myself, I know how frustrating it can be when losing a contact lenses.
However, according to the contract that all members must sign explicitly states that the management is not responsible for loss of personal possessions. Therefore, it would be against our business contract to reimburse the 75 dollar amount you are asking for the lost contact.
As you know, our swimming facility tries to accommodate everyone’s needs. After hearing of this incidence we have decided to have free goggles for all customers to wear while in the swimming pool. We do recommend that you wear these goggles to avoid losing another one in our facility.
We hope to see you again soon at Texas Water Rampage.
Yours truly,
Susan Brashear, Manager
Direct Approach Letter
High-End Beverage Containers
2208 Lamar Drive
Austin, TX 73456
Tel/Fax 4413 6678
11 Feb 2008
Ms. Annie Dalhstrom
Purchasing Coordinator
Compliance 5
101 B Ave C
Levelland
Dear Ms. Dalhstrom:
Order No. 34562SB
I was very unhappy to read your letter from January 27 telling me about one of our beverage containers containing a serious leak. Furthermore, I am sorry that the leak did ruin a white tablecloth. Please accept my apologies for this manufacturing error.
Randal Green, our best beverage container maker, has already begun a special batch for your company at no extra cost. We would also like to replace the white tablecloth. We are investigating why some of our beverage containers have begun to leak and we have it narrowed down to the new type of disinfectant being used during the final manufacturing step.
I do realize that I cannot undo the damage that has been done to the white table cloth but I hope that our efforts to fix this problem assure you that this type of setback will not happen again.
We value your business very much and would hate to lose you as a customer. We look forward to receiving your future orders and hope this issue has been resolved.
Yours truly,
Susan Brashear, President
2208 Lamar Drive
Austin, TX 73456
Tel/Fax 4413 6678
11 Feb 2008
Ms. Annie Dalhstrom
Purchasing Coordinator
Compliance 5
101 B Ave C
Levelland
Dear Ms. Dalhstrom:
Order No. 34562SB
I was very unhappy to read your letter from January 27 telling me about one of our beverage containers containing a serious leak. Furthermore, I am sorry that the leak did ruin a white tablecloth. Please accept my apologies for this manufacturing error.
Randal Green, our best beverage container maker, has already begun a special batch for your company at no extra cost. We would also like to replace the white tablecloth. We are investigating why some of our beverage containers have begun to leak and we have it narrowed down to the new type of disinfectant being used during the final manufacturing step.
I do realize that I cannot undo the damage that has been done to the white table cloth but I hope that our efforts to fix this problem assure you that this type of setback will not happen again.
We value your business very much and would hate to lose you as a customer. We look forward to receiving your future orders and hope this issue has been resolved.
Yours truly,
Susan Brashear, President
Wednesday, February 6, 2008
Class Activity 7
2208 Rice Drive
Levelland, TX 79336
(806) 894-6289
www.susanbrashear.com
February 6, 2008
Mr. Cody McDonald
Manager of Manufacturing
214 Cottonwood Place
Levelland, TX 79336
Dear Mr. McDonald:
Re. Order No. 8743256
As a steady customer of yours for over 8 years, I came to you first when I needed a new beverage container for an upcoming event. On your sales representatives’ recommendation, we bought the new beverage 200 container at $8.95. Much to our disappointment, this model has a serious manufacturing problem and has leaked.
On 27 January 2008 my staff and I held a large party where the beverage container purchased from your company was used. The beverage container was put on a table that had a white antique table cloth covering. By the time someone noticed that the beverage container was leaking the grape drink, it was too late to save the white antique table cloth.
This white antique table cloth was a family heirloom of one of my employees and is now having to explain to her grandmother what has happened to the table cloth. My employee has informed me that the table cloth cost $35.00.
I am writing to ask you to please replace my beverage container and reimburse my employee for the damages done to the white antique table cloth. Also, please look over your items more carefully during manufacturing so this type of thing does not happen again. I would hate to have to not recommend your services any longer.
I look forward to receiving your justification promptly
Sincerely yours,
Susan Brashear, President
Enclosure (1)
Levelland, TX 79336
(806) 894-6289
www.susanbrashear.com
February 6, 2008
Mr. Cody McDonald
Manager of Manufacturing
214 Cottonwood Place
Levelland, TX 79336
Dear Mr. McDonald:
Re. Order No. 8743256
As a steady customer of yours for over 8 years, I came to you first when I needed a new beverage container for an upcoming event. On your sales representatives’ recommendation, we bought the new beverage 200 container at $8.95. Much to our disappointment, this model has a serious manufacturing problem and has leaked.
On 27 January 2008 my staff and I held a large party where the beverage container purchased from your company was used. The beverage container was put on a table that had a white antique table cloth covering. By the time someone noticed that the beverage container was leaking the grape drink, it was too late to save the white antique table cloth.
This white antique table cloth was a family heirloom of one of my employees and is now having to explain to her grandmother what has happened to the table cloth. My employee has informed me that the table cloth cost $35.00.
I am writing to ask you to please replace my beverage container and reimburse my employee for the damages done to the white antique table cloth. Also, please look over your items more carefully during manufacturing so this type of thing does not happen again. I would hate to have to not recommend your services any longer.
I look forward to receiving your justification promptly
Sincerely yours,
Susan Brashear, President
Enclosure (1)
Tuesday, February 5, 2008
Assignment Reflection
Susan Brashear
2311-003
Dr. Liu
February 6, 2008
Assignment Reflection
The first assignment given was how job application materials were to be prepared. This procedure is very important in the job industry and I believe that every student should have to take a course to learn the proper techniques involved on how job application materials are to be organized
The main objective of this assignment was to better prepare students for the job application process. I think that the assignment given was very important and provided everyone with vital knowledge for the work force. I enjoyed making my resume and cover letter. I feel like this assignment and the information provided is going to stick with me throughout my life. The skills used in putting together a resume and cover letter are an ability that is going to persist through out my professional existence. Even if job applicant has the skills and education needed for the job, it’s the resume and cover letter that is going to get them the interview and called back in for further questioning.
In conclusion, the resume and cover letter assignment was one I enjoyed very much and will be able to use again and again in the future. Hopefully this assignment will help me outshine others during the job hunt now and in the future.
Resume
Susan E. 2208 Rice Drive
Brashear Levelland, TX 79336
(806) 438-0019
susan.e.brashear@ttu.edu
Objective Obtain and analyze financial information to develop customized financial plans based on client requests
Education Texas Tech University
MS in Personal Financial Planning
Expected Graduation Date: 12/2009
Related Course Work
Business Law I and II Life Insurance Planning
Retirement Planning Personal Financial Planning I and II
Asset Management I and II Personal Practices in FFP
Personal Financial Planning Capstone
Employment 8/2004-present (20 hours per week): Secretary
Experience Compliance 5, Levelland, TX
Input employee information in Microsoft Word, PowerPoint, Excel 2007 and QuickBooks. Biweekly payroll and tax calculations. Meet with accountant. Handle bills.
Honors Awarded Little Dribblers Basketball Association Scholarship, John L. and Vergie Belle Smallwood Scholarship, Dellano Phillips Memorial Scholarship, Melvin and Agnes Straube Scholarship.
Activities Member Phi Theta Kappa Honors Fraternity, Campus Ambassadors, Zeta Tau Alpha Fraternity, Soccer Sweethearts, Rugby Little Sis, Red to Black, Personal Financial Planning Association, Rock 101 Rock Hunny.
References Available upon request
Cover Letter
2208 Rice Drive
Levelland, Texas 79336
susan.e.brashear@ttu.edu
February 6, 2008
Randy Schroeder
Managing Director
952 Echo Lane
Suite 190
Houston, TX 77024
Dear Mr. Schroeder:
I am writing in response to your job ad in the Personal Financial Planner Association of America, December edition. I would like to be considered for the financial planner position that is available. I believe that my experience in financial planning and counseling qualifies me for this position.
I have taken many classes in the Human Sciences Department, a few of these classes being asset management I and II, retirement planning and personal financial planning capstone. I am planning on receiving my M.S. in Personal Financial Planning at Texas Tech. My education has given me a strong background in financial planning.
My work experience at Red to Black has qualified me in helping others with financial problems and questions. I have assisted fellow students and faculty members on making smart financial decisions to reach a goal of getting out of debt.
Enclosed is my resume and more information about my education and experience related to this position. I would appreciate the opportunity to speak with you further at your convenience. You can contact me anytime at 806-438-0019 or you can email me at susan.e.brashear@ttu.edu.
Sincerely,
Susan Brashear
Enclosure (1)
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